Privacy Policy

This Privacy Notice explains how we collect, use, and protect your personal data when you use the Ween app and services. It outlines your rights, the choices available to you, and our commitment to safeguarding your privacy.

1. Scope & Acceptance

This Privacy Policy applies to all users of the Ween app, including passengers, drivers, business partners, and anyone interacting with our services (“Users” or “You”). By using the Ween app, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use, as refusal may limit your access to our services.

This Privacy Policy may be updated to reflect changes in our practices or legal requirements, including the Personal Data Protection Law, Executive Regulations, or guidance from SDAIA. We encourage you to review it regularly.

2. Personal Data We Process

We process only the necessary personal data to provide and improve our transportation services:

• Contact Details: Name, phone number, email address, and home address (if required for service).

• Profile Information: Profile picture, saved addresses, language, communication preferences, and driver license details (where applicable).

• Geolocation: Pick-up and drop-off locations, journey progress, and nearby vehicle locations.

• Payment Information: Transaction details, including the amount charged and payment method.

• Communication & Correspondence: In-app chat records and customer support interactions.

• Device Information: Limited identification data such as IP address.

• Service Usage Data: Journey status, trip history, driver ratings, and behavior assessments.

• Instant Messages in Ween App: Date, time, and content of in-app communications.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• Providing Services: Connecting passengers with drivers, locating available vehicles, and facilitating in-app communication.

• Trip Management: Using geolocation data to enable efficient navigation and billing.

• Service Optimization: Improving app functionality, network security, and service efficiency.

• Route & Demand Analysis: Enhancing recommendations for drivers and vehicle placement.

• Payment Processing: Facilitating passenger payments and vehicle rentals.

• Safety & Compliance: Enforcing standards, resolving disputes, and preventing fraud.

• Customer Communication: Sending trip confirmations, receipts, and service updates.

4. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: Providing services as per our terms and conditions.

• Legitimate Interests: Ensuring security, preventing fraud, and improving services.

• Legal Obligations: Compliance with legal requirements or law enforcement requests.

• Vital Interests: Protecting users in emergency situations.

• User Consent: When required by law, such as for direct marketing.

Failure to provide certain personal data may prevent us from fulfilling our services, such as directing a driver to your location or verifying your identity

5. Data Sharing & Recipients

We only share your data when necessary:

• With Drivers: Your name, geolocation, and phone number (masked in some regions) are shared during ride requests.

• With Trusted Partners: Local subsidiaries and service providers under strict data protection agreements.

• With Authorities: Legal obligations may require us to share data with law enforcement or regulatory bodies.

Passenger feedback remains anonymous. Post-trip contact details remain visible to drivers for 24-48 hours for issue resolution (e.g., lost items).

6. Security & Access

Ween stores data in secure data centers within the EU, managed by trusted providers such as Zone Media Ltd. and Amazon Web Services. Only authorized personnel can access personal data for resolving service-related issues. For research, data is anonymized.

7. Your Rights

You have the right to:

• Access Your Data: View personal data in the Ween app.

• Correct Inaccuracies: Update personal details via the app.

• Request Deletion: Ask for data erasure in certain cases.

• Restrict Processing: Limit data use under specific conditions.

• Object to Processing: Challenge processing based on legitimate interests.

• Data Portability: Transfer your data to another service.

8. Data Retention

We retain data only as long as necessary:

• Active Accounts: Data is stored while your account is active.

• Financial Data: Stored for three years; accounting records for seven years.

• Legal & Fraud-Related Data: Retained for up to 10 years.

• Journey History: Retained for three years before anonymization.

• In-App Messages: Stored for 90 days, or six months if linked to a dispute.

If the Ween app remains unused for three years, we may contact you to confirm account activity. If no response is received, the account will be closed, and data deleted unless required for legal purposes.

9. Marketing Communications

We may send marketing messages if you have opted in or under a soft opt-in basis. You can opt out via the app settings or the “Unsubscribe” link in emails.

10. Automated Decision-Making

We use automated decision-making to issue warnings and suspend ride-hailing services based on service usage (e.g., cancellations, misconduct). You have the right to request a human review of these decisions via customer support.

11. Dispute Resolution

For data-related concerns, contact:

• Customer Support: [email protected]

• Data Protection Officer: [email protected]

12. Keeping You Informed

We take data protection seriously and regularly update this Privacy Notice to ensure transparency. For further details, please refer to the local Terms and Conditions for Passengers.